Payment
Investment: Program-specific pricing.
Payment Due: 7 days prior to the first session.
Payment Methods: Payments can be made via bank transfer to details outlined on supplied invoice.
Cancelling Sessions
The Client may cancel a session with 24hrs notice and reschedule.
Sessions cancelled with less than 24hrs notice will result in the session being considered as used and will not be rescheduled.
To cancel a session, the Client should send a request to [email protected].
Rescheduling Sessions
Once sessions are scheduled, they are considered confirmed appointments.
The Client may request to reschedule a session with 24hrs advance notice.
Missed or rescheduled sessions with less than 24hrs notice will result in the session being considered as used and will not be rescheduled.
Incomplete Program
If unexpected circumstances prevent the Client from completing all sessions of the coaching program, the client will not be entitled to a refund for the unused session(s). The client has already received the benefit of the block booking discount for the sessions attended.
Coach’s Right to Reschedule
In certain situations, such as illness or unforeseen circumstances, the Coach reserves the right to change appointment dates and times. The Coach will notify the Client promptly and work together to find a mutually agreeable alternative.
Late Arrival
If the Client is late for a Coaching session, the session will still end at the originally scheduled time. The Coach will not extend the session beyond the agreed-upon duration.
Client Responsibility
The Client handles testing Zoom Video Calling prior to the session to ensure both their camera and sound are working sufficiently.
Notification
The Client should notify the Coach as soon as possible if they expect being late or experiencing technical issues.
If the client decides to stop the coaching program before completing all sessions, the client will not be entitled to a refund for the unused session(s). The client has already received the benefit of the block booking discount for the sessions attended.
